Order Fulfillment

You may place an order at any time atdanabronfman.comor by emailing sales@danabronfman.com. You will receive a confirmation email when you place an order and when the order has shipped. Orders usually ship within two weeks, but some pieces may take longer to ship. This time frame is generous because each piece is custom made to order in New York and Dana Bronfman wants to ensure your piece is in pristine condition before it leaves her hands. You will be notified if your piece will take longer than the time frame stated at the time of your order.

Customers must pay in full before any piece goes into production.

Shipping and handling will be charged at a flat fee of $20 for delivery through Federal Express to anywhere in the US. International orders will be charged a flat shipping rate of $80.

Dana Bronfman LLC is not responsible for any damage that occurred to any piece in the shipping or handling process.

Ring Sizes

For all ring orders, please include your ring size. If you do not provide us with a ring size, we will contact you to ask for your ring size. Please note that some rings that require additional and work may take up to 6-8 weeks. For any ring sizes over a size 8, a different price may be charged as larger sizes require significantly more precious material. The Dana Bronfman team will communicate any difference in price. If a different price is charged that the customer does not wish to pay, the customer is able to cancel their order.

Sales Tax

Sales tax of approximately 9% will be charged to any customer ordering shipment within New York State. The percentage may change slightly depending on your county. Customers receiving shipments outside of New York State will not be charged sales tax.

Cancellations

Cancellation requests must be emailed to sales@danabronfman.com and must be received within 24 hours from the date the order was placed.  Any cancellations received after this time cannot be honored because pieces go into production immediately in order to ensure the item reaches you on time.

Repair Policy

Dana Bronfman LLC will repair any jewelry purchased fromdanabronfman.com at no charge within one year of purchase. However, the customer is responsible for paying shipping fees required for transport of the item from the customer to our studio. Quality is our priority; however, in some cases repair requests will not be granted if the customer is responsible for the damage, subject to the discretion of Dana Bronfman LLC. For all repair requests, please email a clear photo of the product displaying the damage along with a detailed description to sales@danabronfman.com.

Black Rhodium-Plated and Oxidized Jewelry

Some of our sterling silver pieces are plated with black rhodium, a black finish. The color eventually fades and wears as the piece becomes well-worn.  Some customers love the slightly antiqued look that the jewelry develops over time, but some prefer the shiny black finish of a newly black-rhodium plated piece. If you fall into the latter category, please properly care for your piece by removing it before engaging in activities that may produce wear of your jewelry, such as swimming, bathing, washing your hands, or exercising. Dana Bronfman LLC may re-plate black rhodium pieces on a case-by-case basis within one year of the purchase. Please email us at sales@danabronfman.com for replating requests.

Silver will also tarnish over time to develop a slightly more antiqued and gray look, and for all silver jewelry, we recommend the same care process as stated above. Many, but not all, of our pieces come with a white rhodium plating finish to preserve the whitish color from tarnishing, but like the black rhodium, this color eventually fades.  For customers who prefer a very white look, we will plate pieces in white rhodium for an additional charge, comparable to the same pieces price with a black rhodium finish. Please contact sales@danabronfman.com with any questions.

Finishes

While we pride ourselves on the quality of our work, please be aware that metal is subject to scratch and no jewelry is 100% damage-prone. Dana Bronfman is not liable for any damages created by the customer.

Website Information

Dana Bronfman LLC makes every attempt to ensure that our online catalog of products is as accurate and complete as possible. Unfortunately, it is impossible to ensure that any website is completely free of human or technological errors. We maintain the right to correct any errors, inaccuracies or omissions- including after an order has been submitted and to change or update information at any time without notice. Prices, descriptive information, and images are subject to change without notice. If a product's listed price is lower than its actual price, we will contact you prior to processing the order to confirm the new price. Should you not want to continue with your order at this time, it will be cancelled. We will not honor inaccurate or incorrect pricing and will not negotiate prices.

Website Images

As stated above, product images may change at any time. Although all products are shot to show as much detail as possible, some products may appear larger or smaller than their actual size. Measurements of select pieces are provided to help visual size. Also, please be aware that every computer monitor has different settings, so color and size may vary with screens. We do our best to represent each piece as accurately as possible.

We can provide the weight in grams of our pieces at the customer's request. Approximate carat weights, when applicable, will be listed with the item description.

Trademarks

Dana Bronfman LLC, any other product or service name, logo, or slogan contained in our website are trademarks of Dana Bronfman LLC. They may not be copied, imitated or used, in whole or in part, without the prior written permission of Dana Bronfman LLC or the applicable trademark holder. All other trademarks, registered trademarks, product names and Dana Bronfman LLC names or logos mentioned in this website are the property of their respective owners.

Blogs, social media, and websites may reference Dana Bronfman products or content but must credit us and provide a direct link todanabronfman.com.

Third Party Content

Dana Bronfman LLC may provide links to websites and content of third parties ('Third Party Content') as a service to those interested in this information. Dana Bronfman LLC does not monitor or have any control over any Third Party Content or third party sites, nor does Dana Bronfman LLC endorse any Third Party Content and therefore can make no guarantee as to its accuracy or completeness. Dana Bronfman LLC does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk. Third Party Content may not represent the views of Dana Bronfman, LLC or its partners.

Promotions

Any promotions offered by Dana Bronfman LLC will state the time frame in which they can be used, along with any other limitations or excluded products. Dana Bronfman LLC may alter or cancel any promotion without notice.

Editorials

Dana Bronfman LLC is not responsible for any errors made about our products or brand in content created by a third party such as a magazine or blog. Misrepresentations of our product or brand will not be honored.

Disclaimer of Liability

Dana Bronfman LLC makes no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it; they are provided "as is," with all faults. We are not liable for any damages whatsoever arising out of or related to the use of this website or any other site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.

By visiting this website, you agree that the laws of the state of New York, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.

Disclaimer of Warranty

Except as expressly provided to the contrary in a writing by Dana Bronfman LLC this website, the content contained therein and the products and services provided on or in connection therewith (the “products and services”) are provided on an “as is” basis without warranties of any kind, either express or implied. Dana Bronfman LLC disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement as to the information content, and materials in our site. Dana Bronfman LLC does not represent or warrant that materials in our site or the services are accurate, complete, reliable, current or error-free. Dana Bronfman LLC does not represent or warrant that our site or its servers are free of viruses or other harmful components.

Notice

You agree that Dana Bronfman LLC may modify these Terms of Service and any other policies on our website at any time.

Termination

Dana Bronfman LLC reserves the right to refuse or cancel service to anyone for reasons stated above or as determined by Dana Bronfman LLC.